1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

• Personal information (name, email, phone number, address)
• Business information (company name, registration number, tax ID, address)
• Vehicle and driver information for carriers (license plates, driver licenses, insurance)
• Shipment and cargo details (origin, destination, dimensions, weight, value)
• Payment and billing information (bank details, mobile money accounts, card tokens)
• Location data (GPS coordinates during active shipments for tracking)
• Usage data (login times, feature usage, device information, IP address)

2. How We Use Your Information

• Provide and maintain our freight exchange and logistics services
• Match shippers with verified carriers and facilitate transactions
• Process payments, generate invoices, and manage financial records
• Enable real-time shipment tracking and milestone notifications
• Send technical notices, updates, security alerts, and support messages
• Communicate about products, services, features, and promotional offers (with consent)
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address fraud, security incidents, and policy violations
• Comply with legal obligations and respond to lawful requests

3. Information Sharing

We may share your information in the following situations:

• With other users to facilitate freight matching (e.g., shipper details to assigned carrier)
• With service providers who assist in our operations (payment processors, cloud hosting, analytics)
• To comply with legal obligations, court orders, or government requests
• To protect our rights, prevent fraud, and enforce our terms
• In connection with a merger, acquisition, or sale of assets (with notice)
• With your explicit consent for any other purpose

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit (TLS 1.2+) and at rest (AES-256), regular security assessments, access controls, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account closure, we retain data for the period required by applicable law (typically 7 years for financial records) or to resolve disputes and enforce agreements. You may request deletion of your data subject to legal retention requirements.

6. Your Rights

You have the right to:

• Access and obtain a copy of your personal information
• Rectify inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Restrict or object to processing of your data
• Request data portability in a structured, commonly used format
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a supervisory authority

7. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. Essential cookies are required for the platform to function. Analytics and marketing cookies require your consent. You can manage cookie preferences in your browser settings or through our Cookie Policy.

8. International Transfers

Your information may be transferred to and processed in countries other than your own, including Nigeria, Ghana, and other jurisdictions where we or our service providers operate. We ensure appropriate safeguards are in place, such as standard contractual clauses, for cross-border data transfers.

9. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: privacy@comecari.com
Address: Ikeja, Lagos, Nigeria